Behind every Hongtai product is a team of specialists dedicated to meeting Australia’s strict standards. Our five core teams—Commercial, R&D, production, and quality control,—bring decades of experience in AS2047 compliance, cyclone-resistant design, and Australian market needs.

Our Commercial Department mainly handles business and customer service in Australia and global markets. With over 15 years in foreign trade, the team knows Australian market needs, trade rules and construction trends inside out, and can meet customized demands accurately. We cover the whole process from consultation, program discussion, order signing to logistics arrangement and after-sales follow-up. Our products are sold to more than 20 countries and regions, and we’ve served many high-end major projects.

The R&D Department is our technical core, made up of designers and engineers with years of experience. We develop products based on international standards like Australian Standard AS2047 and EU standards, focusing on key technologies such as cyclone resistance, energy-saving sealing and sound insulation, which fit Australian climate perfectly. We can not only design new styles that follow market trends but also customize doors and windows with special functions as customers need. We also keep optimizing product structure and processes to ensure technology is up-to-date and meets market demands.

The Production Department has a modern factory of over 20,000 square meters, along with advanced domestic production lines and intelligent equipment, enabling large-scale and refined production. We strictly use Australian Standard AS2208 certified glass, imported profiles and German hardware accessories, and every process follows standards. We can deliver efficiently whether it’s home decoration customization orders or large-scale engineering needs. Moreover, exported products have stable quality and consistent specifications, meeting international quality requirements.

The Quality Control Department is the “gatekeeper” of product quality, overseeing quality from raw material entry to finished product delivery. Following the ISO9001 international quality management system, we set up testing processes with reference to standards from multiple countries, and strictly inspect key indicators of doors and windows such as wind pressure resistance, water tightness and air tightness. All exported products must pass several quality inspections to meet the technical specifications and safety requirements of target markets, laying a solid foundation for brand reputation and international certifications.

This department is dedicated to ensuring customer experience, focusing on the Australian market to provide professional installation and full-life-cycle after-sales service. The installation team has received rigorous training and understands Australian building standards and local construction requirements. Whether it’s villas, high-end residences or engineering projects, we can provide standardized and refined installation services to make products perform at their best. The after-sales team responds to inquiries 24/7, offering full-life-cycle services including maintenance, technical support and spare parts replacement. Through cross-border coordination and cooperation with local resources, We use efficient and reliable solutions to protect Australian customers’ rights and consolidate the brand’s service reputation in Australia.