FAQ’s

FAQ’s2026-01-09T10:10:15+08:00

for our factory & services

How long will it take to ship after placing the order?2025-12-15T14:07:09+08:00

Bulk orders usually take 15-25 working days. For rush orders, you can check with us in advance if we can expedite.

Why is your price lower than that of local merchants?2025-12-15T15:56:42+08:00

We are a direct source factory from China, no middlemen here and we can assure you the quality is reliable.

How to ensure the factory quality of products?2025-12-15T11:09:09+08:00

We have a 5-step quality control process, from raw material inspection to final packaging. Every window is tested for air/water infiltration before shipment.

Can you accept OEM or ODM?2025-12-13T14:02:14+08:00

Sure,we can produce products according to customer requirements and accept custom designs.

What is your MOQ?2025-12-15T11:15:24+08:00

At present, in order to support customers to a greater extent, we do not make MOQ,But if you only need a single window or door, we recommend purchasing locally.

for Business & services

Do you have experience in cooperating on commercial projects in Australia? Could you provide some project cases for reference?2025-12-15T15:46:00+08:00

Yes, we have commercial project cases in many cities across Australia. If you wish to visit these cases on-site, please contact our sales representative or check the project case page on our official website for more information.

How to get a quote?2025-12-15T14:09:57+08:00

The price is based on/up to/depended on the buyer’s specific requirements,so please provide the following information that can help us make an exact quote to you.

1.Building/Architectural drawings,List of doors and windows ,which includes the size,quantity and type of doors and windows.
2.Color of door and window profile
3.The thickness and type of glass(such as double insulated glass or laminated glass),and color (like transparent,coated and Low-E),Insulating glass is filled with Argon or not Argon.

What is your payment terms?2025-12-15T11:34:28+08:00

Usually, 50 percent of the deposit and 50 percent of the balance are paid before shipment.

What are the advantages of Hongtai Doors and Windows?2025-12-15T15:51:55+08:00

Hongtai Windows and Doors is a member of Windows Australia and offer you a 5 year warranty.

Manufacturing of aluminum doors and Windows according to AS 2047, AS 2208, and AS 1288 standards

Hongtai buys high-quality materials and produces qualified products.

Over 20 years of industry experience and 15 years of export experience.

Can you send me some samples to check the quality of the doors and windows?2025-12-15T11:39:09+08:00

We can provide the sample, but the sample fee needs to be paid first, and we will return it after you place the order.

for our team & services

Do we need to install the glass ourselves on-site or do you have installed glass with your windows?2025-12-15T11:22:30+08:00

Our glass has been assembled with the window sash before shipment, which is most convenient for customers to install.

How long is the warranty period for your doors and windows? What should we do if something goes wrong?2025-12-15T11:23:40+08:00

Comes Providing with a 5-year warranty on hardware and accessories including frames that do not fade or fall off under proper operation.Germany imported hardware has a 5-year warranty period, if it is our quality problem, we will send you a new one in the fastest way at the first time,Replacement parts are delivered immediately if available, and if there is no stock, the time should depend on when the material was ordered, usually one-third faster than the normal delivery time.

Do you have an installation agent or assign the installation team to project site?2025-12-15T11:24:27+08:00

we have a cooperative installer in Australia, and if required, we can arrange our installation team to the project site.

I want to install it myself. Will you offer any help?2025-12-15T14:16:25+08:00

We will provide you with professional installation drawings or installation videos to install our products in a convenient and correct way.If necessary, we can help you contact the installation master to your site to help you install.

How is your packaging?What should I do if the window is damaged when I open the container?2025-12-15T15:26:23+08:00

We are packaged with a strong and durable iron frame.If there is damage to the window when you receive it, please send us a photo or video, if it is our responsibility, we will replace it for you free of charge, if it is the responsibility of a third party, we will fully assist you to solve it.

for products & services

What are your main products?2025-12-15T11:09:56+08:00

We mainly provide doors and windows with Australian certificate,the commercial 102 series of sliding doors ,awning windows and 76 series of awning windows are our best-selling products.

What are the standard size of your doors and windows?2025-12-15T11:19:15+08:00

Our products are customer-specific,so doors and windows sizes are usually manufactured according to buyer.

What is the doors and windows surface standard color?2025-12-15T11:19:51+08:00

Powder coated is usually used.Our stock color are matte black and silver gray.

Can I use 6 mm single glass instead of 5 mm double glass?2025-12-15T11:46:07+08:00

It is best to use 5mm double glazing because:

A) Single-glazed doors and Windows look ugly.
B) 5mm double glazing is safer than 6mm single glazing.
C) 5mm double glazing is more acoustic than 6mm single glazing.

Will the glass break up for no reason?2025-12-15T11:38:28+08:00

Our glass is all tempered, very strong, and does not break without reason.

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